Customer Support

Customer Support is a first‑person narrative game where players take on the role of a lone employee working the night shift at a small tech support store. The shift begins quietly, with only the hum of outdated computers and the occasional ring of the store phone breaking the silence. Players are responsible for handling routine maintenance tasks while answering customer calls that start out ordinary but slowly become more unusual. The game’s focus is not on fast‑paced action but on building tension through repetition, subtle changes in tone, and unexpected conversations that gradually unsettle the atmosphere.

Nightly Routine And Early Gameplay

At the start of each shift, players settle into a predictable routine. They walk the empty aisles, tidy up shelves, sweep the floor, and respond to the store’s phone whenever it rings. The phone conversations initially stick to normal technical issues, creating the sense of an authentic work environment. Between calls, players complete everyday cleaning duties and check on different sections of the shop. This repetition reinforces the realism of working a late shift and makes it easier to notice when something about the calls or the store begins to feel different.

Core Gameplay Structure

Throughout the shift, the player will:

• Sweep floors and keep the store clean
• Restock shelves and check supplies
• Answer calls and assist customers with basic support
• Notice changes in call tone or unusual questions
• React to events that hint at something beyond routine work

These simple actions form the framework of the game, but the meaning of each task shifts as the calls grow stranger and the night wears on.

Escalation And Player Choice

As the shift progresses, certain callers begin to step away from typical customer service topics. They may ask personal questions, reference events they shouldn’t know about, or steer the conversation toward unsettling subjects. The player can respond in different ways, either engaging with these strange questions or attempting to remain professional. Each choice influences how later conversations unfold, sometimes leading to confrontations, other times to quiet but deeply unnerving revelations. The more the player engages, the deeper they step into the mystery of the night.

Endings And Replayability

Customer Support offers multiple endings based on the player’s decisions throughout the shift. Exploring every outcome requires experimenting with different responses and approaches to the increasingly bizarre phone calls. Because the game’s structure is short and focused, it invites replay, with each run offering subtle differences in tone and pacing. By blending mundane work tasks with creeping psychological tension, the game creates an experience where the ordinary becomes a stage for the unsettling, and every call might be the one that changes the course of the night.