What’s Your Emergency
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What’s Your Emergency is a narrative simulation that places the player behind the desk of an emergency call center operator. The game removes physical movement and visual confirmation, requiring all decisions to be made through dialogue and a dispatch interface. Each call presents a situation described only by the caller’s words, forcing the player to rely on listening and interpretation rather than observation. Progress depends on judgment and consistency, not reflexes or exploration.
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Dispatcher Role and Communication Limits
The player’s perspective is fixed, emphasizing the limits of information available during an emergency call. Callers may be distressed, unclear, or contradictory, and the player must decide which details are essential. The absence of visual cues shifts focus to tone, pacing, and wording. Asking appropriate follow-up questions becomes a key skill, as the wrong assumption can lead to incorrect dispatch decisions and narrative consequences.
Shift Structure and Responsibility
Gameplay is divided into work shifts that simulate a full day on duty. During each shift, the player must process a sequence of calls while maintaining acceptable performance. Errors are tracked across the day, and repeated mistakes can result in dismissal. Pressure builds through accountability rather than speed, as each choice contributes to an overall evaluation. The structure reinforces the idea that emergency response is a continuous responsibility rather than a series of isolated tasks.
Core Tasks During Active Calls
In the middle of a typical shift, the player repeatedly performs a consistent set of actions that form the core gameplay loop:
- Answering incoming emergency calls
- Listening for key facts and emotional signals
- Asking targeted questions to reduce uncertainty
- Choosing the correct emergency service to dispatch
- Prioritizing calls when multiple situations overlap
These tasks demand attention and logical reasoning, with outcomes shaped by how well information is interpreted rather than how quickly actions are taken.
Escalation and Ongoing Consequences
As the game advances, calls grow more complex and ambiguous. Some situations involve overlapping issues or unclear intent, requiring careful consideration rather than immediate action. Decisions made earlier may influence later events, creating continuity between shifts. External pressures from within the city can emerge based on the player’s history of responses, adding narrative weight without changing the mechanical structure.
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